Shipping policy
Delivery Times
At Wolves Esports, we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.
Orders for next-day delivery must be placed before 12 midday in order to be delivered the following day. Orders placed after midday will be despatched the next working day. Unfortunately, next-day delivery orders placed on a Friday cannot be guaranteed for delivery over the weekend, or if the following Monday falls on a Bank Holiday.
Not Received Your Order Number?
If you have not received your order number after processing your order online, please get in touch at fanservices@wolves.co.uk as this could have happened due to reasons with the payment method used.
Part Shipped Orders
We are unable to ship orders if one or more items are currently not in stock. Once all items have been booked into stock at our warehouse, we will then release your order into the picking process. If you require an item before one other item is in stock, we recommend making two separate orders as this will not hold up the order from being processed.Despatching of Orders
Although we do try to despatch your order on the day the order is created this may not always be possible, for the following reasons:
Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will be despatched in the period specified on the website.
Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
Incorrect Address: Unfortunately, once your order has been despatched, we are unable to change the address your parcel is due to arrive at. Please always make sure, the recipient address is correct and spelt correctly, including house name/number and postal code/zip code.
Peak Times: During peak times such as key launch events, black Friday and Christmas, there will be slight delays in orders being dispatched. This is down to the high volume of orders that are placed during these periods.
Once your order has been despatched, you will then receive an email from Wolves Esports containing all your tracking information, including a link to EVRi, where you will be able to see any photos taken by your courier once your order has been delivered.
What If My Parcel Hasn't Been Delivered?
We aim to deliver all our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order despatched. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us. If you have not received your order, please get in contact via email to fanservices@wolves.co.uk we plan to reply to all emails within 48hrs. Please remember this email address is not open during weekends or Bank Holidays.
European Customers
Delivery duties - At Wolves Esports, we take full responsibility for duties payable for EU customers post-Brexit on our standard delivery option, meaning our customers will not incur further duty charges upon delivery. However, some of our express delivery lanes do not offer this option.| Standard | Express | |
| UK | £3 - Free on orders over £75 | £8 |
|
Europe & Eire (Ex Scandinavia) |
£8 | £15 |
| Scandinavia, North America, Australia & New Zealand | £10 | £20 |
| Central & South America | £15 | £25 |
| Rest of World | £12 |
£25 |